Terms of service

Vinchoo Terms of Service

Effective Date: 7/6/2026

Welcome to Vinchoo ("Vinchoo", "we", "our", or "us"). These Terms of Service ("Terms") govern the provision of our marketing, creative, digital, consulting and related services. By engaging Vinchoo, signing a proposal, accepting a quotation, or making payment for our services, you ("Client", "you", or "your") agree to these Terms.

1. About Vinchoo

Vinchoo is a full-service digital marketing and creative agency providing strategy, consulting and execution across digital marketing channels.

Our services may include, but are not limited to:

  • Search Engine Optimisation (SEO)

  • Local SEO

  • Google Business Profile Management

  • Website Design & Development

  • Landing Pages

  • Paid Advertising (Google, Meta, LinkedIn, TikTok and other platforms)

  • Social Media Management

  • Content Creation

  • Photography

  • Videography

  • Creative Direction

  • Branding

  • Email Marketing

  • Marketing Automation

  • Influencer Marketing

  • User Generated Content (UGC)

  • Talent Placement

  • Marketing Consultancy

  • Business Growth Strategy

Services are provided according to individual proposals, quotations or agreements.

2. Our Relationship

Vinchoo acts as an independent contractor.

Nothing within these Terms creates:

  • Employment

  • Partnership

  • Joint Venture

  • Agency relationship

  • Fiduciary relationship

between Vinchoo and the Client.

3. Project Scope

Each engagement begins with a written proposal, quotation or package outlining:

  • Deliverables

  • Timeline

  • Pricing

  • Payment schedule

  • Responsibilities

  • Any assumptions

Anything outside the agreed scope constitutes additional work and may incur additional fees.

4. Client Responsibilities

The Client agrees to:

  • Provide accurate information.

  • Respond promptly to requests.

  • Supply required branding assets.

  • Provide website access where necessary.

  • Provide advertising account access.

  • Approve work within agreed timelines.

  • Ensure all information supplied is lawful and accurate.

Project delays caused by missing information or approvals may extend timelines.

5. Marketing Results

Marketing performance depends on numerous factors outside our control.

While Vinchoo applies professional expertise and best practices, we cannot guarantee:

  • Google rankings

  • Revenue increases

  • Number of leads

  • Sales

  • Advertising ROI

  • Social media growth

  • Website traffic

  • Viral content

Past performance does not guarantee future results.

6. Search Engine Optimisation

SEO is an ongoing process.

Search engines regularly change their algorithms.

We cannot guarantee:

  • First page rankings

  • Position #1 rankings

  • Specific keyword rankings

  • Timeframes for ranking improvements

SEO results depend on:

  • Competition

  • Existing authority

  • Website quality

  • Industry

  • Search algorithm changes

7. Paid Advertising

Vinchoo manages advertising campaigns professionally but cannot guarantee campaign profitability.

Advertising costs are separate from management fees unless otherwise stated.

The Client remains responsible for:

  • Advertising spend

  • Platform charges

  • Payment failures

  • Advertising account compliance

Advertising platforms may suspend accounts without notice.

Vinchoo is not liable for platform decisions.

8. Website Projects

Unless stated otherwise:

  • Content is supplied by the Client.

  • Images supplied by the Client must be properly licensed.

  • Third-party plugins may require ongoing subscriptions.

  • Hosting fees are separate unless included.

Once approved, websites are considered accepted.

Future edits may be charged separately.

9. Content Creation

Content includes:

  • Graphics

  • Videos

  • Photography

  • Copywriting

  • Social posts

  • Reels

  • Articles

Unless otherwise agreed:

Two rounds of revisions are included.

Additional revisions may incur fees.

10. Photography & Videography

Shoot dates are agreed in advance.

The Client is responsible for:

  • Venue access

  • Permissions

  • Staff availability

  • Product availability

Rescheduling with less than 72 hours notice may incur charges.

11. Influencer Campaigns

Vinchoo manages creator relationships but cannot guarantee:

  • Creator availability

  • Engagement

  • Sales

  • Campaign performance

Creators remain independent contractors.

12. User Generated Content (UGC)

UGC creators are selected based on campaign objectives.

Creative performance varies.

Vinchoo cannot guarantee advertising outcomes using UGC.

13. Intellectual Property

Upon full payment:

The Client owns final deliverables specifically created for their project unless otherwise stated.

Vinchoo retains ownership of:

  • Internal systems

  • Templates

  • Processes

  • Frameworks

  • Methodologies

  • Software

  • Documentation

14. Portfolio Rights

Unless agreed otherwise, Vinchoo may display completed work in:

  • Portfolio

  • Website

  • Social media

  • Awards

  • Marketing material

  • Sales presentations

Confidential information will not be disclosed.

15. Confidentiality

Both parties agree to keep confidential information private.

Confidential information includes:

  • Business strategies

  • Financial information

  • Customer data

  • Marketing plans

  • Trade secrets

This obligation survives termination.

16. Data Protection

Both parties agree to comply with applicable data protection legislation, including the UK GDPR where applicable.

Where Vinchoo processes personal data on behalf of the Client, both parties shall cooperate in meeting legal obligations.

17. Third-Party Platforms

Vinchoo works with third-party providers including:

  • Google

  • Meta

  • TikTok

  • LinkedIn

  • Mailchimp

  • Klaviyo

  • Webflow

  • Framer

  • WordPress

  • Shopify

We are not responsible for:

  • Platform outages

  • Account suspensions

  • API changes

  • Service interruptions

  • Policy changes

18. Payment Terms

Invoices are due within 7 days unless otherwise agreed.

Monthly retainers are billed in advance.

Late payments may result in:

  • Project suspension

  • Removal of deliverables

  • Suspension of advertising

  • Interest where permitted by law

Outstanding invoices remain payable regardless of campaign performance.

19. Deposits

Projects may require a non-refundable deposit before work begins.

Deposits secure production time and resources.

20. Refunds

Marketing services involve time, expertise and labour.

Payments for completed work are non-refundable.

Unused prepaid work may be refunded at Vinchoo's discretion.

Advertising spend is never refundable.

21. Subscription Services

Monthly services automatically renew unless cancelled.

Unless otherwise agreed:

A minimum commitment of three months applies.

Following the initial term, agreements continue on a rolling monthly basis.

22. Cancellation

Either party may terminate a rolling agreement by providing 30 days written notice.

Outstanding invoices remain payable.

Work completed prior to termination will be invoiced.

23. Suspension

Vinchoo may suspend services where:

  • Invoices remain unpaid.

  • Abuse is directed toward staff.

  • Fraud is suspected.

  • Illegal activity is identified.

  • Required information is withheld.

24. Limitation of Liability

To the fullest extent permitted by law, Vinchoo's total liability shall not exceed the total fees paid by the Client during the previous six months.

Vinchoo shall not be liable for:

  • Loss of profits

  • Loss of business

  • Loss of revenue

  • Indirect damages

  • Consequential damages

  • Reputation damage

  • Platform penalties

  • Search ranking changes

25. Force Majeure

Neither party shall be liable for delays caused by circumstances beyond reasonable control including:

  • Natural disasters

  • War

  • Government action

  • Internet outages

  • Platform failures

  • Pandemics

  • Power failures

26. Non-Solicitation

During the engagement and for twelve months following termination, the Client agrees not to directly employ or contract Vinchoo employees or contractors without written consent.

27. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

28. Changes to These Terms

Vinchoo reserves the right to update these Terms periodically.

Updated Terms will be published on our website.

Continued use of our services constitutes acceptance of the updated Terms.

29. Contact

Vinchoo

Website: https://vinchoo.com

Strategy Call:
https://calendly.com/info-vinchoo/30min

Email:
info@vinchoo.com

United Kingdom