Privacy policy

Privacy Policy

Last Updated: 7/6/2026

Vinchoo ("Vinchoo", "we", "our", or "us") is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, book a consultation, or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (EU GDPR).

1. Who We Are

Business Name: Vinchoo

Website: https://vinchoo.com

Email: info@vinchoo.com

Business Location: United Kingdom

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal Information

  • Full name

  • Email address

  • Telephone number

  • Company name

  • Job title

  • Billing information

  • Postal address

  • VAT number (where applicable)

Business Information

  • Website URL

  • Business sector

  • Marketing objectives

  • Advertising budgets

  • Existing marketing performance

  • Brand assets supplied by you

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Operating system

  • Device type

  • Screen resolution

  • Language settings

  • Referring website

  • Pages viewed

  • Time spent on pages

  • Click behaviour

  • Date and time of visits

Marketing Information

We may collect information about:

  • Consultation bookings

  • Marketing enquiries

  • Newsletter subscriptions

  • Campaign interactions

  • Downloaded resources

  • Webinar registrations

  • Contact form submissions

3. How We Collect Information

We collect information when you:

  • Visit our website

  • Submit a contact form

  • Book a consultation

  • Purchase services

  • Sign a proposal

  • Subscribe to our newsletter

  • Download resources

  • Communicate by email

  • Call us

  • Connect via social media

  • Participate in surveys

  • Become a client

We may also receive information from publicly available sources or third-party platforms where permitted by law.

4. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Deliver our services

  • Manage projects

  • Prepare proposals

  • Process invoices

  • Communicate updates

  • Provide customer support

  • Improve our website

  • Analyse website performance

  • Improve user experience

  • Send newsletters (where consent has been given)

  • Deliver marketing campaigns

  • Meet legal obligations

  • Detect fraud

  • Maintain website security

5. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract

To provide services requested by you.

Consent

Where you have opted in to receive marketing communications or accepted optional cookies.

You may withdraw consent at any time.

Legitimate Interests

We may process data where necessary to:

  • Improve our services

  • Respond to enquiries

  • Prevent fraud

  • Maintain website security

  • Grow our business responsibly

Legal Obligation

Where processing is required by law.

6. Marketing Communications

If you subscribe to our marketing communications, we may send:

  • Company updates

  • Marketing insights

  • Service announcements

  • Educational content

  • Promotional offers

  • Event invitations

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in any email

  • Contacting us directly

7. Cookies

Our website may use cookies and similar technologies.

These may include:

Essential Cookies

Required for website functionality.

Analytics Cookies

Used to understand website usage.

Examples include:

  • Google Analytics

  • Google Tag Manager

Marketing Cookies

Used to personalise advertising.

Examples include:

  • Google Ads

  • Meta Pixel

  • LinkedIn Insight Tag

  • TikTok Pixel

You may manage cookies through your browser settings or our cookie consent banner.

8. Third-Party Services

To operate our business we may use trusted third-party providers including:

  • Google Workspace

  • Google Analytics

  • Google Ads

  • Google Tag Manager

  • Google Search Console

  • Meta Business Suite

  • LinkedIn

  • TikTok

  • Calendly

  • Stripe

  • PayPal

  • Mailchimp

  • Klaviyo

  • Webflow

  • Framer

  • WordPress

  • Shopify

  • Cloudflare

  • Microsoft 365

  • Dropbox

  • Google Drive

Each provider processes information according to its own privacy policy.

9. Calendly Bookings

When you book a consultation through Calendly, the information you provide (such as your name, email address, company details and preferred meeting time) is used solely to arrange and manage your appointment.

Calendly processes this information in accordance with its own Privacy Policy.

10. Payments

Payments may be processed through secure third-party payment providers.

Vinchoo does not store complete payment card details on its own servers.

Payment providers may collect information necessary to process transactions and prevent fraud.

11. Sharing Information

We never sell your personal information.

We may share information with:

  • Payment providers

  • Cloud hosting providers

  • Marketing platforms

  • Analytics providers

  • Professional advisers

  • Accountants

  • Legal advisers

  • Government authorities where legally required

All third parties are expected to protect your information appropriately.

12. International Transfers

Some service providers may process information outside the United Kingdom.

Where personal data is transferred internationally, appropriate safeguards will be implemented in accordance with applicable data protection laws.

13. Data Security

We take appropriate technical and organisational measures to protect personal information.

These measures include:

  • SSL encryption

  • Secure hosting

  • Password management

  • Access controls

  • Two-factor authentication where appropriate

  • Staff confidentiality obligations

  • Regular software updates

  • Secure cloud storage

While we strive to protect your information, no online transmission or storage method can be guaranteed to be completely secure.

14. Data Retention

We retain personal information only for as long as necessary.

Retention periods depend on:

  • Legal obligations

  • Accounting requirements

  • Ongoing business relationships

  • Legitimate business needs

When information is no longer required, it is securely deleted or anonymised.

15. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with a supervisory authority

Requests should be submitted using the contact details provided below.

16. Children's Privacy

Our services are intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

17. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

We encourage users to review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

The updated version will always be published on our website with the revised "Last Updated" date.

19. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Vinchoo

Website: https://vinchoo.com

Email: info@vinchoo.com

Book a Strategy Call: https://calendly.com/info-vinchoo/30min

United Kingdom

20. Supervisory Authority

If you believe your personal data has been handled unlawfully, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Website: https://ico.org.uk/

We encourage you to contact us first so that we have the opportunity to resolve your concerns promptly and fairly.